• Log In
  • Checkout
Shop All
  • Crates & Accessories
  • Miscellaneous Fashion Wear
  • Harnesses
  • Leads
  • Collars
  • Collar Other
  • Doors & Panels
  • Shampoos
  • Rinses & Coat Conditioners
  • Treats
  • Made in the USA Dog Treats
  • Cat Treats
  • Sanitary Pants & Pads
  • Waste Pickup & Disposal
  • Health Aids
  • Nutritional Supplements
  • Feeders
  • Rawhide Bones & Chews
  • Flea & Tick
  • Miscellaneous Dog Items
  • Carriers & Shipping Crates
  • Carriers
  • Dishes Crock Style
  • Waterers
  • Beds Mat & Throw Type
  • Beds & Cushions
  • Placemats
  • Cuddlers & Loungers
  • Dental & Breath Aids
  • Housebreaking Aids
  • Eye & Ear Treatments
  • Combs Regular
  • Brushes & Shedding Tools
  • Medicated Lotions & Ointments
  • Nursers & Bottles
  • Security Gates Wood & Wire
  • Tieout Stakes & Cables
  • Nail Trimmers & Files
  • Chokes
  • Muzzles
  • Litter Scoops
  • Training Equipment
  • Backpacks & Life Jackets
  • Deodorizers & Cleansers
  • Wormers Liquid & Tablet
  • Chew Stop Aids
  • Stain Removers
  • Colognes & Odor Eliminators
  • Brewers Yeast
  • Litter Pans & Covers
  • Waterers & Feeders
  • Collar, Leads, Harnesses & Training
  • Pet Accessories
  • Pet Fashions
  • Pet Carriers
  • Health & Nutrition
  • Dishes & Food Storage
  • Dogs
  • Clippers, Blades & Accessories
  • Pet Toys
  • Car & Travel
  • Pet Food &Treats
  • Furniture
  • Grooming Tools & Accessories
  • Cats
  • Doors & Gates
  • Stain, Odor & Clean-up, House Train
  • Small Animals
  • Feed & Watering
  • Food & Treats
  • Toys
  • Travel
  • Apparel
  • Bedding
  • Clean Up
  • Health & Wellness
  • Grooming Aids
  • Containment
  • Accessibility
  • Training
  • Dog Walking

Shop By Category:

  • Crates & Accessories
  • Miscellaneous Fashion Wear
  • Harnesses
  • Leads
  • Collars
  • Collar Other
  • Doors & Panels
  • Shampoos
  • Rinses & Coat Conditioners
  • Treats
  • Made in the USA Dog Treats
  • Cat Treats
  • Sanitary Pants & Pads
  • Waste Pickup & Disposal
  • Health Aids
  • Nutritional Supplements
  • Feeders
  • Rawhide Bones & Chews
  • Flea & Tick
  • Miscellaneous Dog Items
  • Carriers & Shipping Crates
  • Carriers
  • Dishes Crock Style
  • Waterers
  • Beds Mat & Throw Type
  • Beds & Cushions
  • Placemats
  • Cuddlers & Loungers
  • Dental & Breath Aids
  • Housebreaking Aids
  • Eye & Ear Treatments
  • Combs Regular
  • Brushes & Shedding Tools
  • Medicated Lotions & Ointments
  • Nursers & Bottles
  • Security Gates Wood & Wire
  • Tieout Stakes & Cables
  • Nail Trimmers & Files
  • Chokes
  • Muzzles
  • Litter Scoops
  • Training Equipment
  • Backpacks & Life Jackets
  • Deodorizers & Cleansers
  • Wormers Liquid & Tablet
  • Chew Stop Aids
  • Stain Removers
  • Colognes & Odor Eliminators
  • Brewers Yeast
  • Litter Pans & Covers
  • Waterers & Feeders
  • Collar, Leads, Harnesses & Training
  • Pet Accessories
  • Pet Fashions
  • Pet Carriers
  • Health & Nutrition
  • Dishes & Food Storage
  • Dogs
  • Clippers, Blades & Accessories
  • Pet Toys
  • Car & Travel
  • Pet Food &Treats
  • Furniture
  • Grooming Tools & Accessories
  • Cats
  • Doors & Gates
  • Stain, Odor & Clean-up, House Train
  • Small Animals
  • Feed & Watering
  • Food & Treats
  • Toys
  • Travel
  • Apparel
  • Bedding
  • Clean Up
  • Health & Wellness
  • Grooming Aids
  • Containment
  • Accessibility
  • Training
  • Dog Walking

Shop By Brand:

  • Bio Groom
  • Complete Pet
  • Dogphora
  • Phelps Pet Products
  • Emerald Pet
  • All Fur You
  • Goldmans
  • Grrrlpup
  • Inaba
  • 4Legz
  • Pets First
  • Nutri Chomps
  • PlaqClnz
  • PetArmor
  • ZenPet
  • Zymox
  • Nilodor
  • Pet OTC
  • Pet Naturals
  • Pork Chomps
  • Soft Claws
  • Thomas Pet
  • Wagberry
  • 8 in 1 Pet Products
  • 24station
  • "I AND LOVE AND YOU"
  • Adams
  • ALASKA'S BAKERY
  • AMERICAN BIOTECH LABS
  • Anchor Hocking
  • API
  • Aquatop
  • Aqueon
  • ARK NATURALS
  • Aspen Pet
  • AURORA NATURAL PRODUCTS
  • Bags On Board
  • Bamboo
  • Bark Buddy
  • BACH
  • Beefeaters
  • Bergan
  • Better Belly
  • Bio-Groom
  • Bird Kabob
  • BIOBAG
  • Blancho
  • Blue Buffalo
  • Blue Life
  • Blue Ridge Naturals
  • Booda Pet
  • Boomer N Chaser
  • BUCKLEY
  • Calm Paws
  • Canine Caviar
  • Cardinal
  • Caribsea
  • Carlson Pet Gates
  • Carolina Prime
  • Cat Dancer
  • Cat Mate
  • CASTOR & POLLUX
  • CASTOR AND POLLUX
  • Chicago Pneumatic
  • Chuckit!
  • Chunky Chews
  • Circle T Leather
  • Coastal Pet
  • Comfort Zone
  • Company of Animals
  • Copper Power
  • COOKIE PAL
  • COUNTRY BUTCHER
  • Crazy Dog
  • Critter Gift Shop
  • Crown Pet Products
  • disguise_pfa
  • Dd
  • Ddi
  • Digest-eeze
  • Dingo
  • Dog Helios
  • Dog It
  • Dog Mate
  • Doggie Dooley
  • Dogtra
  • DogWatch
  • DOGGY DELIRIOUS
  • DOGSWELL
  • DRAGON SONIC
  • Dynamic Accents
  • East Majik
  • EARTHWORM
  • Ecotrition
  • ECOS
  • Elkay Plastics
  • ENER-G
  • Espree
  • Essential Pet Products
  • Evercare
  • Evolution
  • EVO
  • Exo-Terra
  • Farnam
  • Fashion Pet
  • Fat Cat
  • Felisept
  • Fence Master
  • Find My Pet GPS
  • Flexi
  • Flexrake
  • Flukers
  • Fluval
  • Four Paws
  • Fresh 'n Clean
  • Fritz Aquatics
  • FRONTIER NATURAL PRODUCTS COOP
  • FRUITABLES
  • Fun World
  • Furminator
  • Fuzzu
  • Gamma2
  • Gen7Pets
  • Gentle Meow
  • George Jimmy
  • Get Naked
  • Gimborn
  • GoPet
  • Grannick's
  • Greenies
  • Grizzly Pet Products
  • Guard Dog Security
  • Hagen
  • Hair Busters
  • Happy Hound
  • Hari
  • Hartz
  • HALO PURELY FOR PETS
  • HAPPY N HEALTHY PET
  • HAPPY N' HEALTHY
  • Healthy Herp
  • Healthy Hide
  • High Tech Pet
  • Hikari
  • Homeopet
  • Howl's Kitchen
  • I AND LOVE AND YOU
  • Iceland Pure Salmon Oil
  • Ideal Pet Products
  • IMAGE ENTERTAINMENT
  • Indigenous Pet Products
  • International Veterinary Sciences
  • Invincibles
  • JPI
  • JW Pet
  • K & H
  • K&H Pet Products
  • Kaytee
  • Kong
  • Kordon
  • Kylin Express
  • L&M Animal Farms
  • Lafeber
  • Lambert Kay
  • Lee's
  • Li'l Pals
  • Lifegard Aquatics
  • Living World
  • Lixit
  • LIQUID HEALTH PRODUCTS
  • Lola Bean
  • Loving Pets
  • LUMINO HOME
  • Mag Float
  • Mammoth
  • Marchioro Products
  • Mardel
  • Marshall
  • Mega Marbles
  • Melnor
  • Merrick
  • Microbe-Lift
  • Miracle Care
  • N-Bone
  • Natural Chemistry
  • Nature Zone
  • Natures Animals
  • Natures Miracle
  • NaturVet
  • NEWMAN'S OWN ORGANICS
  • NM01
  • North American Pet Products
  • Nutrafin
  • Nutri-Vet
  • Nylabone
  • Oasis
  • Old Timer
  • OurPets
  • Outward Hound
  • Pacific Coast Sunglasses
  • Panda Superstore
  • Papa Bow Wow
  • Pegetables
  • Penn Plax
  • Perfect Coat
  • Perfect Pet Products
  • Perimeter Technologies
  • Pet 'n Shape
  • Pet Ag
  • Pet Gear
  • Pet Head
  • Pet Life
  • Pet Organics
  • Pet Pals
  • Pet-Tek
  • PetAg
  • Petmate
  • Petsport USA
  • PetsStop
  • Petstages
  • PetSafe
  • PetStep
  • PET NATURALS OF VERMONT
  • PETGUARD
  • PETKIT
  • Pioneer Pet
  • Plush Puppies
  • PL360
  • Poop-Off
  • PoopBags
  • Precision Pet
  • Pretty Pets
  • Prevue
  • Prevue Hendryx
  • Pride Pet Doors
  • Pro-Sense
  • Puccissime Pet Couture
  • Pur Luv
  • PureBites
  • Purina
  • PURA NATURALS PET
  • Python Products
  • Rawhide Brand
  • RADIUS
  • Redbarn
  • Remington
  • Rep-Cal
  • Richell
  • RILEY'S ORGANICS
  • Rogz
  • Rouge Garments
  • ROLAND PRODUCTS
  • ROYAL ANIMALS
  • Rubies
  • supecare
  • Safari
  • Scott Pet
  • SCHAR
  • Sea-Dog
  • Seachem
  • Sentry
  • Sergeants
  • SHIKAI PRODUCTS
  • SilverSpeck
  • Simple Solution
  • SIDDHA FLOWER ESSENCES
  • Smart Pet Love
  • Smartbones
  • Smarter Toys
  • Smokehouse
  • Sporn
  • SportDog
  • Spot
  • Spotbrites
  • Spunky Pup
  • SQUIP PRODUCTS
  • Stewart
  • Sulfodene
  • Supreme Pet Foods
  • SUN CHLORELLA
  • T-Rex
  • TabCat
  • Tetra
  • Tetrafauna
  • TENDER & TRUE
  • TENDER AND TRUE
  • Thomas Labs
  • THE HONEST KITCHEN
  • Titan
  • Tomlyn
  • Touchdog
  • True Chews
  • Tuff Collar
  • Twistix
  • Ultra Care
  • UrthPet
  • Van Ness
  • Vet's Best
  • Village Wrought Iron
  • Vitakraft
  • Wardley
  • Ware
  • WALLY'S NATURAL PRODUCTS
  • Weco
  • WELLNESS PET PRODUCTS
  • Whimzees
  • Wholesome Pride
  • Wukong Paradise
  • XUPING
  • Zilla
  • Zodiac
  • Zoo Med
  • Zukes
  • ZuPreem
  • Portland Pet Food
  • V-Planet
  • MICROCYN AH Ear& Eye Wash
  • HempVet Skin & Coat Gel
  • Zymox Hydrocortisone Cream
  • Zymox Topical Hydrocortisone Spray
Home > Shipping & Returns

Shipping & Returns

Returns And Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.

Sale items:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Information

  • About Us
  • Contact Us
  • Shipping & Returns
  • Privacy Policy
  • Terms & Conditions
  • FAQ

My Account

  • My Account
  • Order History
  • Track Orders
  • Address Book

Connect With Us

  • Facebook
  • Twitter
  • Pinterest
  • Instagram
  • Youtube
© Dog Products Pro. All Rights Reserved.
Our website uses cookies to make your browsing experience better. By using our site you agree to our use of cookies. Learn More I Agree
× What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies. How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set
Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. Form related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. Site preference cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. We also use social media buttons and/or plugins on this site that allow you to connect with social network in various ways. For these to work, the social networks may set cookies through our site which may be used to enhance your profile on their site, or contribute to other purposes outlined in their respective privacy policies.